If you’re not familiar with Audible and Audiobook Creation Exchange (aka ACX), let me fill you in. Audible is Amazon’s audio book wing. They distribute thousands of audio books and have just as many subscribers (I’ve been one since 2015). ACX is part of Audible: it’s a places where authors and publishers can hook up with narrators, produce audio books, and then upload them to Audible.
With me so far?
Recently, Audible and ACX have been in a bit of hot water. It’s come to the attention of several authors that Audible has a rather questionable policy on the books. Audible Premium Plus subscribers have the option to exchange an audio book they’ve bought through their subscription within 365 days of purchase! And get this: if an audio book is exchanged within that time frame, the authors or publishers get their royalties deducted for it!
You read that right: somebody can exchange any audio book they buy within a year of purchasing, and the author gets punished for it.
And lately, this has become a huge problem. Many authors, mostly indie authors, have noticed an increase in exchanges and deducted royalties over the past several months, In fact, some have speculated that use of the exchange policy–or should I say abuse of the exchange policy?–has boomed because Audible’s been using the policy in some of their advertising to attract new members.
Spurred by reports of this, the Authors Guild, along with a whole bunch of other author organizations, have drafted a letter to Audible and ACX to get them to, among other things, change the policy and create a more reasonable exchange policy. At the time I’m writing this, the letter has over twelve thousand signatures, and it’s still growing. To quote the letter,
This policy is in clear breach of the duty of good faith and fair dealing implied in the authors’ agreements with Audible and ACX as it allows books to be purchased and listened to without paying the authors and narrators their royalties.
Authors Guild Letter to Audible and ACX
Now, I have only have Rose‘s audio book on Audible, and so far as I know, it hasn’t suffered from this exchange policy much. However, I have heard from a couple of colleagues, including some I consider good friends, who are upset by the policy and are considering pulling their works from Audible and ACX because of the policy.
And even if I didn’t know anyone affected by this policy, once I learned about it, it was hard for me to sit still. This is a terrible policy that hurts authors and publishers alike! These are the people that Amazon needs to continue selling through Audible, and yet they treat them this way?
And why is the exchange window a year long to begin with? That’s a terrible business strategy. Can you imagine if a hardware store allowed you to exchange a tool within a year, even if it’s likely been used? Or a shoe store? Or a computer business? They’d be out of business within a year with a policy like that! What the hell, Amazon?
Thankfully, it seems that news of the abuse and the letter made Audible realize their mistake. While they’ve defended the policy, saying that they do monitor for abuse and that such abuse is rare, they are changing the policy effective January 1st. After that, the exchange window is limited to 7 days, and Audible will pay for any exchanges made after that timeframe. They later confirmed this in an email to ACX creators, which I got as well.
And that is good. That is a good change. It’s harder to abuse an exchange policy limited to only a week instead of a year. Still, some aren’t satisfied. In fact, the Authors Guild letter suggests shortening the window to 48 hours. And I like that idea: not only is it even harder to listen to multiple audio books over the course of two days than it is to do over a week, but it should be easier to spot abuse when an account is making multiple exchanges within a two day period.
So, what can you do? Well, you can sign the letter, which at the time of writing is only 440 signatures away from the Authors Guild’s goal. Even if Audible has changed the policy, every signature is a reminder to the company that this sort of malarkey won’t be tolerated by the very people the company needs for products if it continues.
You can also share with other authors and readers. The more people who are informed about the issue, the more people who will be weary and on the lookout for policies and abuse like this. People, and companies, are more likely to be better behaved if they know they’re being watched and kept under pressure.
And finally, if you have or plan on getting an Audible subscription, don’t be the kind of subscriber who does this sort of crap. I’ve only exchanged a book on Audible once, and that was because I thought it was one kind of story, and it turned out to be another. Otherwise, I would never rob another writer of royalties! Instead, keep the book once you buy it, and wait for your next credit. Don’t make someone else lose money just because you want more listening material!
And if Audible doesn’t address the problem, maybe consider giving up your membership. Yeah, it’ll suck to not get that credit for an audio book each month, but it’ll sure send a message to Audible.
And if you do enjoy an audio book purchased through Audible, make sure to review or at least rate it afterwards. Trust me, ratings and reviews left by readers help both new readers and the writers who put their books on the site. I speak from personal experience on that!
That’s all for now, my Followers of Fear. Thank you for reading this far and giving a damn about this problem. I hope you’ll consider helping out authors and stopping abuse of Audible’s exchange policy.
Until next time, Happy Thanksgiving and pleasant nightmares!
Rami Ungar The Writer 